Frequently Asked Questions
Everything you need to know about shopping with Chia.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply visit our returns portal to start the process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products ethically sourced?
At Chia, we are committed to quality and transparency. We work closely with our suppliers to ensure all products meet our high ethical and environmental standards.